Joli Kreations

Thank you for shopping at jolikreations.me. We want to ensure your complete satisfaction with your purchase. If for any reason you are not entirely satisfied with your order, we offer a return or exchange option subject to the following conditions:

1. Return/Exchange Period:

   • Buyers must initiate the return or exchange process within 14 days of the item's delivery date.

2. Eligibility for Return or Exchange:

   • The item must be unused, undamaged, and in its original condition.
   • All original tags, labels, packaging, and accessories must be intact and included.
   • Customized or personalized items are not eligible for return or exchange unless they arrive damaged or defective.

3. Return Shipping Costs:

   • Buyers are responsible for the return shipping costs, including any applicable customs or import duties.
   • We recommend using a trackable shipping method to ensure the safe return of the item.

4. Loss in Value:

   • If the returned item is not in its original condition or shows signs of use, the buyer may be responsible for any loss in value.
   • Any deductions from the refund amount due to loss in value will be determined by mutual agreement between the buyer and seller.

5. Return Process:

   • To initiate a return or exchange, please contact our customer support team within the specified timeframe.
   • Our customer support team will provide you with detailed instructions on how to return the item.
   • Please include your order number, reason for return/exchange, and any relevant details when contacting us.

6. Refund/Exchange:

   • Upon receiving the returned item and verifying its condition, we will process the refund or exchange.
   • Refunds will be issued to the original payment method used for the purchase.
   • Exchanges will be processed based on the availability of the desired replacement item.

7. Exceptions:

   • We reserve the right to refuse a return or exchange request if the item does not meet the above conditions or if the return period has elapsed.

Please note that this return policy applies only to purchases made directly through our website, jolikreations.me. If you have any questions or concerns regarding your return, please don't hesitate to contact our customer support team for assistance.

Last updated: June 2023